Get in Touch

Need help with Panora? Our dedicated support team is here to assist you. Choose the best contact method for your needs.

Support Team

General questions, technical issues, and account help

Contact:support@panora.cc
Within 20 minutes

Best for:

  • Technical issues
  • Account problems
  • Feature questions
  • General support

Trust & Safety

Report abuse, safety concerns, and policy violations

Contact:trust@panora.cc
Within 12 hours

Best for:

  • Report abuse
  • Safety concerns
  • Policy violations
  • Harassment reports

Billing Team

Payment issues, refunds, and subscription questions

Contact:billing@panora.cc
Within 6 hours

Best for:

  • Payment problems
  • Refund requests
  • Billing questions
  • Subscription help

Community Support

Join our Discord for community help and discussions

Contact:discord.gg/panora
Usually instant

Best for:

  • Quick questions
  • Community help
  • Feature discussions
  • User tips

Live Chat Support

Real-time chat support through our dashboard

Contact:app.panora.cc
Real-time

Best for:

  • Urgent issues
  • Quick questions
  • Live assistance
  • Dashboard help

Phone Support

Leave a voicemail for non-urgent matters

Contact:(304) 449-6722
Within 48 hours

Best for:

  • Complex issues
  • Detailed explanations
  • Non-urgent matters
  • Callback requests

Contact Guidelines

Follow these guidelines to ensure you get the best support experience possible.

Choose the Right Contact Method

Select the most appropriate contact method based on your issue type for faster resolution.

Provide Clear Information

Include relevant details like your username, workspace ID, and a clear description of the issue.

Be Patient and Respectful

Our team works hard to help everyone. Please be patient and respectful in all communications.

Check Response Times

Each contact method has different response times. Choose based on how urgent your issue is.

Emergency Contact

For urgent security issues, policy violations, or safety concerns that require immediate attention, please contact our Trust & Safety team at trust@panora.cc

We monitor this email 24/7 for critical issues.